FAQ
Last Updated (Wednesday, 14 May 2008 05:44)
Written by Administrator
Saturday, 03 May 2008 08:22
These are our most common questions and answers - For more help contact us use tab above.
Accessing Your Proofs
Ordering Prints
Image Processing and Customer Service
Accessing Your Proofs
How do I find my photograph once the is available for viewing?
You can access the photographs by first visiting the website and entering the password provided by the photographer. Some events may require a PIN number which will be provided by the photographer after the event. This PIN number is typically provided by email or regular mail one to three weeks following your event. Once you find your photos, click on an image to place an order.
How else can I find my photo?
Additionally, many events can be found by entering a portion of the name of the event or the date of the event. If you are still unable to find your event or photos online, please contact your photographer or event coordinator.
What if I lose the event code/password?
We only use pin numbers or passwords only when requested by the organization or event planners.
The best way to get this is to check with the event planner at your organization or ask others who attended. If you know which photographer shot your event, you can contact them. Otherwise, please email
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
with the location (city and state) of your event as well as the event date and your organization name.
How long will it take for my event to appear on-line?
Events typically appear online within the 3 business days following an event. If you have not found your event online, please check with your event coordinator or photographer.
Can other people see my pictures?
People who have the event code/password will be able to see the pictures. Since the event codes will be passed out at the event, anyone who attends your event will be able to see your pictures. If you are using a PIN number to access your photos, that PIN number has been provided only to the person shown.
Can I have my picture removed from the Web?
Yes. Contact the event photographer and they can remove it for you.
Accessing Your Proofs
Once you find your photo, you can order easily by clicking on the thumbnail-size proof. This will bring you to a shopping cart where you will fill in print size and quantity for that particular frame.
Can I order two different photographs as part of a package?
No. To take advantage of the package pricing, each print within a package must be of the same image.
I tried adding photographs to my cart, but haven’t had any success. What’s going wrong?
To order through the web site, you must have cookies enabled which will permit you to use the shopping cart feature. To enable this feature in Internet Explorer, visit Tools/Internet Options/Security Settings and check the “Enable Cookies.
Cookies are bits of electronic information that a web site can use to help make shopping online easier and to tailor and keep records of your visits to the site. We do not store personally identifiable information in your cookie. The use of cookies is standard on the Internet and many websites use them. Cookies save you time by tracking your order information so that you do not have to re-enter certain information upon every visit. CCS does not use cookies to retrieve personal information about you from your computer unless you knowingly provided such information. As a consumer, you do have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. However, doing so may limit your ability to fully utilize this site.
What is the metric conversion for the photos sizes?
4x6 inches = 10x15 cm, 5x7 inches = 13x18 cm, 8x10 inches = 20x25 cm, 12x18 inches = 30x45 cm
When should I receive my prints?
Prints may be delivered in several ways depending on the type of event or arrangements with your photographer. In some situations, prints are returned to the photographer who then delivers them your organization. Sometimes the prints are mailed directly to you.
My prints have not arrived, what should I do?
Please contact the photographer who shot your event. Their contact information will be on the web pages where you browsed the pictures as well as your order confirmation email. If you cannot find this information, email
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. Please include the City and State your event was located in as well as the date, time, and organization name.
What if my proof is too dark or too light?
The sample image on this order form has not been color corrected, however, final prints will be lightened or darkened appropriately.
Display your photos with folders! The folders are black and are great for shipping your photos to family and friends.
Preserve your precious photos for a lifetime. Lamination is a transparent plastic coating that adds a glossy finish to your photos and resists water, solvents, grease, and fingerprints.
Metallic Paper is a specialty paper that offers a more three dimensional appearance. It produces a truly eye catching glossy print.
Image Processing and Customer Service
Will the photo I receive have similar quality to the one I see in the proof on the screen or in my mailer?
The proofs you see online and in the mail order forms are lower quality and resolution than the actual images from which enlargements are printed. This technology allows visitors to the web site to view images which load up quickly, even over slow Internet connections, while still allowing our customers to receive top-quality prints.
How will the photograph be cropped for enlargements?
As photographs are enlarged, the height/width ratio changes, so the print you receive may require cropping from the pictures' edges. Each image will be carefully inspected and is usually cropped from the bottom so that no portion of a subject's head or graduation mortar board are lost.
What type of process is used to print the photos?
All images are printed professionally on the highest-quality photo paper.
Is my credit card safe to submit online? Is your website secure?
When our registration/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL.
How do I obtain permission to use photos for editorial or advertising purposes?
All images are copyright protected. You should contact the photographer for your event using the contact information listed on the webpages to obtain permission to use the photos.
Can I make copies of my prints or the images online?
Candid Color Systems or the individual photographers who have authorized the use of photographs on this site own the copyrights of the photographs on this site. Except as otherwise required by applicable law, you may not reproduce, distribute, modify, retransmit, or publish any copyrighted material without the express written consent of the copyright owner, including, without limitation, print or electronic reproduction, publication or any display of photography.
Windows Browsers -
Online Ordering Systems. An online ordering system uses cookies that remember what a person wants to buy, this way you can select different items as you navigate the web and still have those items in your shopping basket.
Enabling Cookies in Internet Explorer 6.X: and Internet Explorer 7
1. Click on Tools in the menu bar of your browser located at the top of the browser window. Then click Internet Options....
2. Click on the Privacy tab in the dialog box that appears.
3. Click on the Advanced... button under Settings.
4. Make sure the "Override automatic cookie handling" checkbox it checked.
5. Set the radio buttons for First-party cookies and Third-party cookies to "Accept".
6. Click OK and then OK again. Your settings will be saved.
Enabling Cookies IE 5.x:
1. Click on Tools in the menu bar of your browser located at the top of the browser window. Then click Internet Options....
2. Click on the Security tab in the dialog box that appears.
3. Click on the Custom Level button.
4. Scroll down and find "Cookies" and then select "Enable".
Enabling Cookies in IE 4.x:
1. Click on View in the menu bar of your browser located at the top of the browser window. Then click Internet Options....
2. Click the Advanced tab in the dialog box that appears.
3. Go down to the "Cookies" section and click "Always Accept Cookies".
4. Click OK.
Enabling Cookies in Netscape 6.0:
1. Click on Edit and then Preferences... in the menu bar of your browser located at the top of the browser window.
2. Click on the arrow next to the Privacy and Security option under the category menu on the left of the dialog box that pops up.
3. Click the Cookies option.
4. Under Cookie Acceptance Policy, check the radio button for Enable all cookies.
5. Click OK.
Enabling Cookies in Netscape 4.7:
1. Click on Edit and then Preferences... in the menu bar of your browser located at the top of the browser window.
2. Click on the Advanced option in the category menu on the left of the box that pops up.
3. Under the Cookies option, click Accept all cookies.
4. Click OK.
Return to FAQ list
FAQ